Stlancer.com

· What is Stlancer.com? Stlancer.com is an online job marketplace that provides a means for Employers and Stlancers around the globe to collaborate for mutual benefit. Individuals or businesses in need of skilled help for short or long-term projects can post those projects and allow Stlancers to submit bids for the completion of the work.
For Employers, Stlancer.com provides immediate access to thousands of independent Stlancers with specific skills, without the need to place job ads or provide work space, insurance, etc.
For Stlancers, Stlancer.com offers a constant source of part-time to full-time work opportunities, without the trouble and expense of advertising and self-promotion.
You may visit this page to know more about How Stlancer.com Works.

· How do I sign up? To sign up, please follow the steps below:

o Fill out a short registration form. Fill out the registration form on the link below:
http://www.Stlancer.com/users/signup.php
You'll be asked to create a unique username that will identify you on our system. You need to provide a valid email address and confirm reading our Terms and Conditions.

o Confirm your email address. When you submit the registration form, a message containing a link and confirmation code will be sent to the email address you provided. You must follow the instructions in the email to provide the confirmation code and activate your account.

o Create your profile. Take a few minutes to provide some information about yourself and/or your business. This information will be stored in your profile to provide other members with an overview of your skills and/or needs. No personal or contact information is shared.

· What fees does Stlancer.com charge? Joining Stlancer.com is FREE. Basic members pay small commissions. You may check the complete list of fees.
GST will be added to fees as required by law.

· I am an Employer, how will Stlancer.com work for me? You can gain a competitive advantage over your competition by tapping into a skilled global workforce on demand.
If you are a small business and can't afford to hire a full time staff, don't fret! The power of Stlancer.com is available for small to medium businesses! Whether it's a website that needs building, business cards or stationary that needs designing, a product that needs to be designed or manufactured, or research that needs to be done, this is your place!
Thousands of skilled workers are ready to start working right now! All you need to do is post a project!

· I am a Stlancer, how will Stlancer.com work for me? With Stlancer.com, you can tap into a global network of businesses and projects, the ultimate opportunity in job flexibility!
Work on what you want, when you want and where you want to! The lifestyle of a Stlancer is taking off and gives unparalleled job flexibility.
By working as a Stlancer online, you can greatly increase your client base and job throughput.
You can work at home and tap into a global pool of employers across a huge range of industries!
To start, all you need to do is signup and start bidding. It's FREE!

· Is Stlancer.com going to provide work for me? Stlancer.com doesn't offer any work, but we give you a system to find work.
Read the articles below on how you can use Stlancer.com to look for work.

o Looking for work?

User Profile

· How do I change my username? Unfortunately, we do not allow our members to change their username.

· My Home Page says that my profile is incomplete. What do I need to do to complete it? You may complete your profile by doing the following:

o Login to your Stlancer.com account.

o Go to My Profile.

o Click My Address to change your full name and address details.

o Click My Email/Password to change your email or your password.

o Click My Qualifications to edit categories of work that you want to bid on. Make sure you only pick the job types that match your skills the best as you will only be able to bid on projects which match your qualifications.

o Click My Credentials to add Education, Certificates and Awards, Professional Licenses and References. o Click My Settings to edit your time zone, currency and email notifications.

· How can I have a portfolio page? Only members who have upgraded their membership to Gold can have a portfolio page.

· Why is my account suspended? There are several possible causes for suspension of a member’s account. Account suspension may be due to activity as a Buyer or Provider. Please check to see if any of the conditions below apply:

o Contact information or links to contact information posted in a project description, bid, or in the message boards. This is the most common reason for project removal and account suspension. Posting contact information is prohibited with the exception of projects in the "Full Time" section.

o Posting invalid or disallowed content in a project description, bid or in the message boards: This may include advertisements, illegal or inappropriate information.

o Posting a request for any exchange of funds between accounts without a valid project. Stlancer.com does not provide money transfer service. Any transactions meeting this criterion will be reversed. o Creation of multiple accounts. Members are allowed only one Stlancer.com account, which can be used for both hiring and acquiring jobs.

o Your account balance has been negative for 35 days or more.

o Any action that violates the Stlancer.com Terms of Service may result in account suspension or termination. Please read and understand the Terms of Service before using our services.
If you feel your account has been suspended in error, please submit a ticket through our Online Help Desk.

· Why is my account closed? Stlancer.com reserves the right to terminate users for creating problems, falsifying Stlancer's own or any other identity, legal liabilities (actual or potential), infringing someone else's intellectual property rights, engaging in fraudulent, immoral or illegal activities, or for other similar reasons.
Please read and understand the Terms of Service before using our services.

· How do I close/cancel my account? For security reasons, you may only cancel your account by submitting a ticket through our Online Help Desk. Please note that if your account balance is negative, you will be required to deposit funds before your account can be cancelled. Gold Membership

· What is Gold Membership? Gold membership is an option available to all Stlancer.com members that allow payment of a small monthly fee in to pay either a reduced commission or no commission on projects. In addition to direct savings, this may allow providers to bid lower, increasing their chances of winning projects, and resulting in savings for Employers. Other advantages include:

o Gold members are marked with sign.

o As a gold member you pay a small monthly fee, but receive a large reduction on commission fees for projects completed.

o Gold members are usually more reliable since they have a long term commitment in Stlancer.com

o Frequent Employers will save money as gold members.

o Gold members will get more business because of the Gold status.

o There is a monthly fee of $24.95 USD for a Gold membership.

o There is a 0% fee for projects which you post. (Normally 3%).

o There is a 3% fee for projects where you bid, get chosen, complete, and are paid. (Normally 10%).

o Gold members can add a portfolio to their profile.
Upgrade Now!

· How much do I have to pay to be a Gold member? The fee for Gold Membership is $24.95 USD

· I already deposited money on my account, why am I not yet a Gold Member? Please click here to upgrade your membership.

· What files can I submit on my Portfolio page? You may upload the following:

Pictures- File type must be gif, png, jpeg or jpg. - Thumbnails of your pictures (Optional, otherwise our system will generate automatically.)

Videos- File type flv only (Please No more than 10 MB).

· How do I edit my Portfolio? Please login to your Stlancer.com account and edit your portfolio here.

Employers

· How does Stlancer.com work for Employers? Stlancer.com provides a convenient, safe environment for service buyers and skilled workers around the world to conduct business. Use the guidelines on this page to see just how simple outsourcing your projects can be.

· What fees will I pay? Joining Stlancer.com is FREE. Basic members pay small commissions. You may check the complete list of fees here.
GST will be added to fees as required by law.

· How do I post a project? Please go to this page to post a project. You may also check this short video tutorial on how to post a project.

· Why is there a refundable fee for posting a project and how does it work? When you post a project, a $5 Refundable Fee is deducted from your account. The fee is refunded once your project is successfully completed. This fee may, however, be retained by Stlancer.com under the following conditions:

o The project is found to be in violation of our Terms of Service. Violations may include such items as posting a "fake" project, posting advertisements, posting of contact information in the project description, etc. Service Buyers are encouraged to read the Terms of Service carefully before posting a project to avoid the loss of fees, cancellation of projects and possible account suspension.

o The project has expired. Fees of expired projects are non-refundable.
The refundable fee serves two main purposes: It helps ensure quality projects for our Stlancers and it represents the Employer's commitment to the project.

· What is a Trial Project? Employers who haven't posted any projects are allowed to post a Trial Project once. It's completely free to post a Trial Project. If the project is successful, normal fees are applied. Only Freeancers with three feedbacks or less may post a bid on a Trial Project. Employers may get more qualified bids from rated providers by upgrading Trial projects to normal, paid, projects.
Full Time or ongoing jobs cannot be posted under a Trial Project, please post these jobs as Full Time projects or they will be removed.
All Trial Project are manually approved by Stlancer.com Support team.
These types of project appear with the graphic appearing next to the title of the project.

· Can I upgrade my project from Trial to a regular project? You can upgrade your project status by following these instructions:

o Login to your account.

o On your Stlancer.com Home Page, go to the Projects Table at the bottom, click "Employer View."

o Click the "Open for Bidding" tab.

o Click on the drop down menu besides the project name and choose "Upgrade".

· What are Sealed Bids? You can hide all bids for a one time fee of $3 USD. Sealed Bidding may lead to lower bids for your project!
These types of project appear with the graphic appearing next to the title of the project.

· What is a Non-Public Project? Non-Public hides project details from search engines and users that are not logged in for $3 USD. This feature is recommended for projects where confidentiality is a must.
These types of project appear with the graphic appearing next to the title of the project.

· What is a Featured Project? Featured Projects incur a one time fee of $19 USD.

Featured Projects attract more, higher quality bids. They appear prominently on the home page.
These types of project appear with the graphic appearing next to the title of the project.

· What is a Full-Time Project? Full Time job advertisements incur a one time fee of $99.95 USD, payable by the Employer. These type of job advertisements are listed on the main page with the graphic appearing next to each Full Time project.
You will save 100% on Stlancer.com commissions. There will be no charge based on the value of the work to either you or the Stlancer (Stlancers are typically charged $5 USD or 10% of their bid, whichever is greater).
No commissions’ means potential Stlancers will be able to make lower bids. Also, unlike normal projects, Stlancers are allowed to bid in any way you like, for example an hourly or weekly rate. Feedback will only be available to one Stlancer.

· Why is my project invalid? We do not allow projects whose content may create liability for Stlancer.com, harm its business operation or reputation, or cause Stlancer.com to lose the services of its suppliers. We consider the following projects as invalid and do not refund fees:

o PVA related projects

o eBay account creation

o Email account creations - includes social network accounts, etc.

o Money transfer and exchange

o Cloning of websites

o Captcha Projects

o Hacking

o Selling of end products

o Advertising services

o Selling of stolen scripts

o Buying/Selling of Accounts

o Craigslist Projects

o eBay Scam ProjectsPlease read more about our Terms of Service.

Employers - Projects

· How do I edit a project after bidding starts? Changing your original project description after bidding starts is prohibited because Stlancers base their bids on your description. You may, however, add additional information to your description to help Stlancers better understand the project. You may want to consider this if you've received several questions via the Project Clarification Board or private messages.

· How do I put additional information after the bidding starts? To add an additional description to your project, please do the following:

o Login to your account.

o On your Stlancer.com Home Page, go to the Projects Table at the bottom of the page, and then click "Employer View."

o Click the "Open for Bidding" tab.

o Select the project title; on the drop down menu, choose the "Edit" option.

· How do I invite a Stlancer to bid on my project? To invite a Stlancer please go to his profile page and click "Invite Provider."
You can use this form to search Stlancers by skills, country or rating.

· How can I ask questions before selecting a Stlancer? You can send a private message (PM) to discuss any detail with potential Stlancers. To send a private message:

o Log in to Stlancer.com

o On your Stlancer.com Home Page, go to the Projects Table at the bottom of the page, and then click "Employer View".

o Click the "Open for Bidding" tab.

o Click the project title to go to the project page.

o Use the "Messages" button next to the Stlancers username to send a private message.

· How do I accept a bid from a Stlancer? Before selecting providers for your projects, we recommend reading our article entitled "Four Questions to Ask Yourself When Selecting a Bidder".
When you're ready to select a Stlancer or Stlancers, follow these simple steps:

o Log in to Stlancer.com

o On your Stlancer.com Home Page, go to the Projects Table at the bottom of the page, and then click "Employer View".

o Click the "Open for Bidding" tab.

o Select the Project that you want to award to a Stlancer and then select "Award."

o Pick your selected Stlancer/s and then click "Select".
When the project is accepted, Stlancer.com will share the Employer's and Stlancer's respective contact information with the other member and the project is considered as closed.

· Do I have to deposit funds to select a Stlancer? If you do not have any Feedback, you must have at least 20% of the value of the bids that you select as winning. You will be prompted to deposit funds with the amount when you select the winner/s.

· Do I need to have sufficient funds in my account to accept a bid? No, you don't have to have the funds in your account before you accept a bid. However, Stlancers may require you to put up a Milestone Payment in part or in full before they will start work.
Additionally, Stlancers that have been chosen with winning bids will see an icon on the final accept page of whether there are sufficient funds in your account to pay for the project in full or not before they complete acceptance.

· How do I cancel a project? To close or cancel a project, please do the following:

§ Login to your account.

§ On your Stlancer.com Home Page, go to the Projects Table at the bottom, click "Employer View."

§ Click the "Work-in-Progress" tab.

§ Select the project you want to close; on the drop down menu, choose the "Cancel" option. Please be aware that we do not refund commissions when the project has been awarded already.
Our project commission is an introduction fee. Once someone's bid is selected and accepted, at that point email addresses and contact details are traded.
It's our part to introduce the two parties but the project's success lies only between the Employer and the Stlancer.

· How do I delete a project? You may delete a project but it will cost $5. When the project is deleted, no one will be able to view the project, the attached files nor any of the bids on the project. The information will be unavailable to affiliates and the API. This should also remove it from the search engines next time they re-index our site.
To delete a project, please do the following:

o Login to your account.

o On your Stlancer.com Home Page, go to the Projects Table at the bottom, click "Employer View."

o Click either the "Open for Bidding", "Work-in-Progress" or "Past Projects" tab (depends on the state of your project).

o Select the project title; on the drop down menu, choose the "Delete" option.

Employers - Milestone Payments

· What is a Milestone Payment? Stlancer.com has a special, non-compulsory feature, which allows controlled payments to be made with respect to a project to a Stlancer. At your request, Stlancer.com will accept an advance payment from an Employer for a project. We will hold such funds ("Milestone Payments") until the Employer and the Stlancer agree that the funds should be released to the Stlancer or until the Employer and the Stlancer have concluded the process of the Dispute Resolution Services. Once an Employer instructs Stlancer.com to pay a Stlancer that performed a service for him/her, the Employer acknowledges that the Stlancer has completed the service fully and satisfactory.
Stlancer.com will then disburse the Milestone Payment to the Stlancer. If a Employer does not approve of the Stlancer work product, the Parties agree to be bound by the terms of the Dispute Resolution Service.

· Why use Milestone Payment?

o It is too risky for Employers to pay outside of Stlancer.com.

o Stlancer.com offers protection if something goes wrong.

o This will help build the Employers reputation and the only way to do this is to pay using our Milestone Payment System.  Reputation will entice more Stlancers to bid on your projects, and you will gain status

· How do I make a Milestone Payment? To send money to your provider using our Milestone Payments, please follow the steps below:

o Log in to Stlancer.com

o Click "New Milestone Payment" on the Payments menu.

o Choose the related project.

o Select a Service Provider from the list. If you don't see the user in this list, ensure that you have chosen the correct project and that the project was awarded and accepted by the provider.

o Select or enter a reason for the payment

o Enter the amount to be transferred

o Click the “Next” button and follow the on-screen instructions.

· Can I make an advance payment to a Stlancer? While it is not unusual for Stlancers to request an advance payment, particularly on large-scale projects, Employers are under no obligation to provide one and should only consider this option with well-trusted Stlancers. Stlancer.com assumes no responsibility for any loss of funds due to advance payments.
If an advance payment is agreed upon, we highly recommend using our Milestone Payments system to transfer funds to the Stlancer. In addition to providing more security for both parties, this allows the use of Stlancer.com's Dispute Resolution Services if problems arise.

· How do I release a Milestone Payment? To release a Milestone Payment, please follow the steps below:

o Please login to your account and follow this link: https://www.Stlancer.com/users/manage-payments.php

o You will see a drop down menu that says "Take Action". Select "Release Payment" to get it released to your provider.
Once the Milestone Payment is released there's no way for us to recover the funds. Make sure that the project has been completed and you are satisfied with the results before releasing your pending Milestone Payment.

· How do I divide a Milestone Payment into parts? You can release a partial amount of the Milestone Payment to the provider. Please click "View Payments" on the Payments Menu and find the "Outgoing Milestone Payments" section:
The section will list all the receivers of your outgoing Milestone Payment. At the drop down menu, select "Release Part or Full Payment." You will be then directed to the page where you can indicate the amount of Milestone Payment you'd like to release.
Do not release the payment if you are not 100% happy with the agreed deliverables or not satisfied with the development of the project. If you decide to finish the payment before the job or milestone is complete, you will be responsible for any loss of funds.

· How do I cancel a Milestone Payment? For the protection of Stlancers, Milestone Payments cannot be cancelled by the Employer. If you feel a Stlancer isn't entitled to a Milestone Payment, you should first contact the Stlancer to request a refund. If an agreement cannot be reached, please consider using Stlancer.com's Dispute Resolution Services.

· I already released my Milestone Payment, is there a way for me to get my money back? Unfortunately, once the Milestone Payment is released there's no way for us to recover the funds. We suggest that you work with the Stlancer to resolve the situation.

Employers - Feedback

· How do I rate and write a review for a Stlancer? After a project is completed and the Stlancer is paid the full amount of his or her winning bid (through Stlancer.com), the feedback system for that project will become available. The Notification Box will display all the completed projects that you need to leave a feedback on your Home Page. Click on the project name to leave a feedback to the Stlancer.

· What if a Stlancer fails to complete my project? Employers may submit an Incomplete Project Report if a Stlancer fails to complete a project after a reasonable amount of time. This report provides an option for Employers to rate a Stlancer when the option of feedback isn’t available because payment has been withheld. The Stlancer may also respond to the report.
Please note that Stlancer.com recommends making every attempt to resolve any issues before submitting an Incomplete Project Report. If you find it necessary to submit a report, keep your comments at a professional level and refrain from derogatory statements.
Incomplete Project Reports can be submitted on this page.

Stlancers

· How does Stlancer.com work for Stlancers? Stlancer.com opens the global job market to Stlancers in all trades and professions. Our unique platform eliminates the need for expensive advertising and lets you offer your talents and skills to the world without ever leaving your home or office.
For more details on finding and obtaining work, see our article entitled “Successful Freelancing with Stlancer.com”.

· What fees will I pay as a Stlancer? Joining Stlancer.com is FREE. Basic members pay small commissions. You may check the complete list of fees here.
GST will be added to fees as required by law.

Stlancers - Bidding

· How do I submit a bid? Before placing your first bid, we recommend reading “10 Tips for Writing an Effective Bid”. When you find a project you’d like to bid on, simply click on the “Bid on This Project” button at the top or bottom of the bid listing to access the bid form for the project. Enter your bid amount, the number of days for delivery, and any necessary details, then click the “Place Bid” button. Follow up with a Private Message to provide more information or upload samples. See also:

o Sponsored Bid

o Highlighted Bid

· Is there a fee for bidding? Bidding is free for all Stlancers, regardless of membership level. Rather than charge members for bids, we have devised a bid limit system that helps ensure quality bids. Basic members are allowed 15 bids per month plus bonus bids. Gold members are allowed 150 bids per month plus bonus bids. Though bids cannot be accumulated, the number of available bids is refilled each month.
For a more detailed explanation of bid limits, click here. See also:

o Sponsored Bid

o Highlighted Bid

· What are Highlighted Bids? Highlighted Bids is an option for Stlancers to feature their bids, highlight it and make it stand out from all the other bids. It incurs a onetime fee of $1 USD.
When you want to highlight your bid, tick that option in the bid creation page. If you don't have funds in your account, you will get an "Insufficient Funds" error.

· Can I modify a bid I've already submitted? Yes. You may edit your bid on any active project. Please follow the instructions below:

o Log in to Stlancer.com

o Click "Projects".

o Click the "Projects Bid On" button.

o Click on the project name in the list

o Locate your bid (it will be the only one with buttons)

o Click the “Edit Bid” button

· What is my “bid limit” and how is it calculated? To help ensure quality bids, there is a limit to how many bids each Stlancer can submit. This limit is calculated on a monthly limit according to membership level, plus additional bids based on your length of membership, plus additional bids for Gold members based on reviews. Here’s how it works:
Basic Members:

o 30 starting bids per month (reset each month – no carryover)

o 1 additional bid per month for each past month of membership
Example: If a Basic member is starting his or her 6th month as a member:
30 starting bids + 5 additional bids = 35 bids for this month.
Gold Members:

o 150 starting bids per month (reset each month – no carryover)

o 1 additional bid per month for each past month of membership

o 1 additional bid per month for each project review received
Example: If a Gold member is starting his or her 6th month as a member and has received 12 reviews for completed projects:
150 starting bids + 17 (5 months + 12 reviews) additional bids = 167 bids for this month.

· Why can't I bid on a project? There are a number of possible reasons a Stlancer may be unable to bid a particular project. Please see the list below to determine the cause:

o The project may not match the selected areas of expertise in your profile.

o If you’ve recently selected a new category in your areas of expertise, you may only bid on projects matching that category that were posted after the change to your profile.

o If your membership level is Basic, you may be trying to bid on a project that is listed for Gold members only. You will need to upgrade your membership to bid on this project.

o Users with at least one review may not bid on Trial projects. These projects are posted free by new Employers and may only be bid on by Stlancers with no feedback. If none of the reasons above apply, please submit a support ticket through our Online Help Desk.

· How do I deliver a project? You may deliver a project by any method agreed upon by you and the Service Buyer. Depending on the project type, options may include upload to the Buyer’s hosting account, email, and more. You may, of course, use the Stlancer.com Private Message board to deliver individual files as well. We recommend using our Milestone Payment System to ensure payment on delivery of the finished project.

· How do I abort a project? To abort a project, please do the following:

§ Login to your account.

§ On your Stlancer.com Home Page, go to the Projects Table at the bottom and click \"Stlancer View.\"

§ Click the \"Work-in-Progress\" tab.

§ Select the project you want to close; on the drop down menu, choose the \"Abort\" option.
Please be aware that we do not refund commissions when the project has been awarded already.
Our project commission is an introduction fee. Once someone\'s bid is selected and accepted, our system sends and email with the email addresses and contact details of the Employer or Stlancer.
It\'s our part to introduce the two parties but the project\'s success lies only between the Employer and the Stlancer.

Stlancers - Milestone Payments

· How do I get paid? We recommend the use of our Milestone Payment. We also recommend Stlancers to ask for the Milestone Payment first before doing any work. Feedback is also available only if the Stlancer is paid in full using the Milestone Payment system.
Please read more about Milestone Payments here.

· Why use Milestone Payment?

o This will help Stlancers build reputation.  Reputation puts a Stlancer higher in the bid rankings. The higher you are, the more likely you will be picked and the more money you will earn.

o This will help Stlancers with their Completion Rate.  Employers will have the security of knowing that their projects will be completed and will not be abandoned by an unreliable Stlancer.

· How do I check if the Employer sent a Milestone Payment? You may check your incoming Milestone Payments by doing the following:

o Log into your account.

o Click "View Payments" on the Payments menu.

o Look for "Incoming Milestone Payments"

· How do I cancel a Milestone Payment? To cancel a Milestone Payment, please follow the instructions below:

o Log in to Stlancer.com.

o Click "View Payments" on the Payments menu.

o Scroll down to “Incoming Milestone Payments”.

o Look for the Milestone Payment that you want to cancel and choose “Cancel” under Actions.

· Can I receive payments outside of a project? No. Fund transfers from one Stlancer.com account to another should be in payment for services received or refunds of said payments, etc.

· Can I receive payments outside of Stlancer.com? Please note that should you decide to get paid using any other methods and in the event that your Employer decides to stop communication, there's nothing we can do if the money is not in the Milestone Payment system.

Stlancers - Feedback

· How do I rate and write a review for an Employer? After a project is completed and the you are paid the full amount of your winning bid through Stlancer.com, the feedback system for that project will become available. The Notification Box will display all the completed projects that you need to leave a feedback on your Home Page. Click on the project name to leave a feedback to the Employer.

· What is "Completion Rate"? Completion rate is a measurement based on the volume of project that have been successfully completed within the agreed time, and the extent to which payments for those projects have been made through Stlancer.com's Milestone Payment System. To achieve a high completion rate Stlancers should complete projects on time, and ensure they are paid in full through Stlancer.com's Milestone Payment System.Using Milestone Payment is an excellent way to ensure payments are made in full when the work has been completed, and provides the additional protection of the Stlancer.com Disputes Resolution System.

Dispute Resolution Services

· What is Stlancer.com's Dispute Resolution Service? The Dispute Resolution Service is offered by Stlancer.com to users who wish to contest the return or release of an existing Milestone(s). This service is offered only for users who have elected to use the Milestone Payment system. If an issue arises where you wish to negotiate the return or release of a Milestone, you should file a dispute. In all circumstances, we encourage users to resolve disputes between themselves rather than use this service; however, it is provided as an alternative of last resort should the parties are unable to reach agreement

.· How do I file a dispute against a user? Any Stlancer.com user can file a Dispute against another user, as long as the project has a related Milestone payment. To lodge a dispute over a payment, mouse over the "Disputes" link at the navigation bar on your Stlancer.com home page and click the "New Disputes" link. Select the project to dispute and the user; then tick the Milestone Payment you wish to dispute and type down why you want to dispute the Milestone Payment. You are allowed to contest all the Milestones related to a single project in one dispute. You then need to describe your issue in detail and attach any supporting evidence you may have (from Stages 1 through to 3, you are encouraged to attach any files that could support your claims). Finally, you should enter the amount you are prepared to pay for the project (if an Employer) or wish to receive for the project (if a Stlancer). The amount could be between 0 and the total amount of Milestone Payments in question. The other party has a number of days (4 if the other party is a Stlancer, 7 if the other party is an Employer) to respond to the claim made by the complainant. If the party does not respond within the given days, the Dispute closes in your favor. For more information, please read Section 11.4 of the Terms.

· Can I dispute work that does not relate to a project? No. You can only dispute a Milestone(s) related to a project. Milestone Payment sent through the "Other reason" option also cannot be disputed.

· I released the Milestone but the Stlancer did not finish the job! Is there a way to file a dispute against the Stlancer? No. The Dispute Resolution Service is only for pending Milestone payments related to projects. For all projects with Milestones, Employers are advised to release a Milestone payment only after the requirements of a Milestone have been fully and satisfactorily met. Stlancer.com cannot reclaim a Milestone that has already been released.

· Can I submit more evidence after the Dispute has been escalated to arbitration? No. You are free to submit evidence via the Dispute System from Stage 1 to Stage 3. Once the dispute has proceeded to Stage 4, further evidence will no longer be accepted.

· I accidentally clicked on the wrong button/wrote the wrong amount! Could you change it back? No. All actions made on the dispute system are final, binding, and irreversible. You are advised to be very careful before pressing a button or typing an amount. If you are unsure about what to do on your dispute, feel free to contact the Support Team.

· I lost the dispute! Can I file for reconsideration? No. All dispute verdicts are final, binding, and irreversible.

Sponsor Bid

· What is a Sponsored Bid? A sponsored bid allows you to compete with other Stlancers by paying the highest amount to move your bid to the top of a project’s bid list.

· How many sponsored bids can there be on one project? Sponsored bids are limited to the top 3 positions of the list.

· How much should I sponsor my bid for? You may enter any whole dollar amount. Each new sponsorship must be higher than your last. If your sponsorship ranks in the top 3, the amount will be deducted from your existing Stlancer balance. The sponsor tool displays the amount required to move your bid to the 1st position in the bid list.

· What if my sponsored bid is selected for the project? If your bid is selected, and you accept the project, you will be refunded the amount sponsored.

· What happens if my bid is out sponsored? If your bid no longer places in the top 3 positions, it will return to the bid list and you will be refunded the amount sponsored.

Feedback

· Is there a time limit to leave feedback? A review must be entered within 90 days after the project completion and payment. Within the 90 day period, if a member submits feedback, it becomes publicly available when one of the following occurs:

o The other member submits feedback

o 14 days elapse

· Why can't I find the option to rate a user? Users may only leave a Feedback if the following conditions are met:

o The project is paid in full.

o The project is paid using Stlancer.com's Milestone Payment System. If the full amount of the bid was not transferred through our system, the Feedback option for that project will not be activated. For this reason, we recommend that the Employer and the Stlancer mutually agree on the final bid price and make adjustments accordingly before awarding and accepting a project.

Payments and Billing

· How do I deposit money into my account? You can deposit funds to your Stlancer.com account from your PayPal or MoneyBookers account, by Wire Transfer or by credit card.
To make a deposit:

1. Log in to Stlancer.com

2. Click the “Payments” button

3. Click on “Deposit Funds”

4. Select the funding source.

5. Enter an amount. (Minimum is $10)

6. Select the currency you wish to deposit funds in. (Note: Not all currencies are available for each payment method.)

7. Click the “Next” button and follow the on-screen instructions.

· Can I use Direct Deposit to deposit funds? You can deposit funds to your Stlancer.com account through Direct Deposit:
To make a deposit:

1. Log in to Stlancer.com

2. Click the “Payments” button

3. Click on “Deposit Funds”

4. Select "Direct Deposit" as the funding source.

5. Enter an amount. (Minimum amount will depend on your currency)

6. Select the currency you wish to deposit funds in. (Note: Not all currencies are available for each payment method.)

7. Click the “Next” button.
Please copy and supply your bank with the Deposit Details.
Deposited funds will be added to your balance as soon as we receive it in our account. Once payment has been sent, you need to fill out the payment form to help us identify your payment. Go to this link, and at the bottom, click the "Enter Payment Details" button.

· Can I use Wire Transfer to deposit funds? You can deposit funds to your Stlancer.com account through Wire Transfer:
To make a deposit: 1. Log in to Stlancer.com 2. Click the “Payments” button 3. Click on “Deposit Funds” 4. Select "Wire Deposit" as the funding source.5. Enter an amount. (Minimum is $10)6. Select the currency you wish to deposit funds in. (Note: Not all currencies are available for each payment method.)7. Click the “Next” button.
Please copy and supply your bank with the Deposit Details. The BSB code of Stlancer.com is 342011.
Deposited funds will be added to your balance as soon as we receive it in our account.
Once payment has been sent, you need to fill out the payment form to help us identify your payment. Go to this link, and at the bottom, click the "Enter Payment Details" button.

· What is the difference between Direct Deposit and Wire Transfer? Wire Transfer

o Wire transfer is an inter-country transfer and can necessitate the use of an intermediary or correspondent bank which further delays the transfer.

o Available only for USD and is charged with 15 USD.

o It takes 3-5 business days for the deposit to reflect in their accounts.Direct Deposit

o Same currency deposit from within that country.

o It takes 1-3 business days for the deposit to reflect in their accounts.

· Who can opt for direct deposit? Is this option available for everyone? Direct Deposit is currently available for AU, NZ, HK, SG, GB, PH only. To process a direct deposit the user would normally transfer the money directly from their bank account using internet banking.  Other options may be available such as telephone banking.

· My deposit is not reflecting in my account. Please submit a support ticket through our Online Help Desk with the following information:

o Transaction ID

o Amount of deposit

o Time

· In what ways can you send me my earnings? We currently send out payments via PayPal, Wire Transfer, Moneybookers and Stlancer.com debit cards.

· How do I withdraw money from my account? Follow these steps to withdraw money:

o Login to your Stlancer.com account.

o Select "Withdraw Funds" from the "Payments" menu

o Choose the most suitable method of withdrawal (some are not available in some countries).

o Fill out the details of the withdrawal which will be specific to the chosen method.

o Check the details and submit the withdrawal request.
You'll receive the notification of the submitted request by email.
Please note that the minimum withdrawal is $30 and that the very first withdrawal is delayed for 15 days for security reasons.

· Is there a cut-off time for submitting a withdrawal? Yes. The cutoff time for weekly withdrawals is 5pm Sundays EDT (New York), corresponding with 7am AEST (Sydney). For your payment to be processed on Mondays/Tuesdays, please ensure your withdrawal request is lodged before then.

· I’m trying to withdraw using Wire Transfer but I am being redirected to another payment method. If you are trying to make a withdrawal using wire transfer and you are being redirected to another payment method (i.e PayPal) this means that Stlancer.com does not have the provision to send your money from HSBC to your country. Please try to use another payment method to withdraw your funds.

· Why is my withdrawal still in the pending status? A withdrawal that shows Pending has not yet been processed. If this is your first withdrawal from your Stlancer.com account, there will be a delay of up to 15 days for security reasons. Otherwise, withdrawals are processed and sent on the Monday or Tuesday following the request. Withdrawal requests made on Monday or Tuesday will be sent the following week.
Please do not re-submit a pending withdrawal request. If the second request will cause a negative balance, it will be denied. If you believe a withdrawal has been pending for an unusually long time, please submit a support ticket through our Online Help Desk.

· Why is my withdrawal locked? If your withdrawal status shows locked, it means we are currently processing your request. We will normally complete the process no later than Tuesday night.

· When will you process my withdrawal? Withdrawals are normally processed and payment sent on the Monday or Tuesday following the day they were requested. Withdrawals requested on Monday or Tuesday will be sent the following week. You will be notified by email when a payment is sent.
You should expect a delay of up to 15 days for your first withdrawal for security reasons. Subsequent withdrawals will be sent as described above, with no delay.
Please do not re-submit a pending withdrawal request. If the second request will cause a negative balance, it will be denied.
If you believe a withdrawal has been pending for an unusually long time, please submit a support ticket through our Online Help Desk.

· Can you expedite my withdrawal? We have a strict policy with regards to withdrawals and we cannot expedite it. Your withdrawal will be processed on the scheduled date.

· I typed the wrong Paypal account when I requested a withdrawal, what should I do? There are two possible ways to rectify this situation.

o You can set up a PayPal account with the address that you accidentally sent the money to (providing the account email does not already exist).

o You can wait for the 30 day waiting period - if the money is not claimed in 30 days it will be returned to our account at which point we will return it to your Stlancer.com account.
If you decide to wait for the 30 days, you must submit a support ticket through our Online Help Desk at the end of 30 days because the funds will not be returned automatically to your Stlancer.com account.

Stlancer.com Debit Card

· How do I get a Stlancer.com Debit Card? To get a Stlancer.com Debit card, please do the following:

o Login to your Account.

o Click "Withdraw Funds" from the Payments menu.

o Click "Stlancer.com Debit card."

o Click on the button "Get your Stlancer.com Debit card now!"

o On the Payoneer page, you will see on the top left page "If you already own a Prepaid Mastercard from Payoneer Click here” click on that link and follow instructions from there.
We do not allow test withdrawals using this card and you are not allowed to deposit funds and make a withdrawal using this card. All withdrawals from Stlancer.com funds must be either for closing your account or it must be related to a project.

· Where can I withdraw? Your Payoneer debit card works on all ATMs that process VISA or Master Card card transactions. You can check out their website at www.Payoneer.com for further inquiries regarding the countries where they allow payouts.

· Can I use my existing Payoneer debit card with my Stlancer.com account? Yes. If you have an existing Payoneer debit card, you can use it instead of or in addition to a Stlancer.com Payoneer card. To set up your existing Payoneer card for use with your account, please follow the instructions below:

o Login to your Account.

o Click "Withdraw Funds" from the Payments menu.

o Click "Stlancer.com Debit card."

o Click on the button "Get your Stlancer.com Debit card now!"

o On the Payoneer page, you will see on the top left page "If you already own a Prepaid Mastercard from Payoneer Click here” click on that link and follow instructions from there.

· I am getting an error when I try to connect my existing Payoneer card with Stlancer.com Please contact Payoneer regarding this issue.

Exams

· What is the exam format? All exams are multiple choice. Users can skip questions and come back to them at the end of the exam.

· What is the pass mark for an exam? Each exam has different pass marks. You can check the pass mark by clicking on the exam details.

· Do I have to pay to sit an exam? Yes, users will be charged for each exam they attempt, except for the Stlancer Orientation Exam which is free.

· How many times can I sit an exam? Members without reviews can sit each exam once. Members with reviews can retake an exam up to six times for each rating they have accumulated.

· I am highly knowledgeable on a particular topic, can I skip a level? No, users must complete the exams in order of difficulty. You cannot skip exams.

· Will an insignia be displayed on my user profile if I successfully complete an exam? Insignia are awarded for some exams. Your insignia will include your percentile ranking which may change over time depending on how many people take the exam.

Terms and Conditions

· Can I exchange money on Stlancer.com? Stlancer.com is not a money exchange site. Fund transfers from one Stlancer.com account to another should be in payment for services received or refunds of said payments, etc. Likewise we do not allow deposit via one payment service (e.g. Paypal), followed by a withdrawal via another (e.g. Moneybookers).
Fund transfers that violate Stlancer.com's terms and conditions may be reversed.

· Can I sell already made solutions? Yes, as long as the Service Buyer agrees to this and you have proper rights to sell the solution.

· Can I sell scripts, etc. written by others? Absolutely not. If you are determined to be selling scripts or other materials that you do not own, i.e., stolen work, your account will be closed without payment. We may also take legal action against you.

· Can I post a project that will sell my stock items in Stlancer.com? No. If you want to sell stock items, please upload it on Stlancer.com
Stlancer.com is a place where you can buy and sell stock items such as javascript files, wordpress files, icons, PHP files, vectors, HTML templates, backgrounds, graphics, printing materials, videos, 3D models, PSD templates, sound files, music and flash files.
Selling through the Stlancer.com is easy and only takes seconds. Simply upload your files to Stlancer.com into the appropriate category. You will be given your very own Store where you can set the price of your digital products and sell them to millions of people.
Upload your file on Stlancer.com now!

Troubleshooting

· When I try to log in, I'm redirected to the login page again without any error message. What should I do to log in? This problem may occur if cookies are disabled in your browser or if cookies from Stlancer.com are being blocked by your browser security settings. Please check your browser security settings and refer to the browser help files if necessary to resolve the issue.

· Why am I not getting emails such as new project notifications? Some of the larger email providers such as gmail, yahoo, msn, live and hotmail sometimes rate limit us due to the high number of users we have on our site. Try whitelisting us in your mail account. Tips for Gmail.